Touch Call Recording Pte Ltd and Singtel, the leading provider of telecommunications services in Singapore join forces to deliver mobile voice and message recording as a service to the business community.
Touch Call Recording Pte Ltd, part of the Touch Technology Group of Norway, and Singtel are excited to announce the launch of a new, joint solution for mobile voice and message recording for businesses in Singapore. The innovative solution is available as a service under flexible, convenient subscription packages. With business users increasingly using mobile devices as the primary communication tool, it’s essential to ensure full compliance with national and international requirements, such as MiFID II and GDPR.
Touch Call Recording provides comprehensive mobile voice and message recording capabilities, tightly integrated with the Singtel mobile network. It does not require separate applications or data connectivity, so provides a completely seamless experience to users. The service supports all mobile devices, such as iPhone, Samsung, Huawei, Blackberry, and many more. It enables businesses to achieve compliance goals in regulated industries, such as the financial services sector, ensuring that businesses are protected and meet all legal obligations.
The service is available exclusively through Singtel for Singtel’s mobile customers, allowing them to quickly and easily add mobile voice and message recording to their business. All recordings are securely stored and are protected by a user-friendly interface that offers advanced search and retrieval functions, with restricted access rights. Recordings are fully encrypted via a two-stage model, compliant with ETSI TR 102 661 – AES256, and RSA2048, guaranteeing their integrity.
It provides a complete solution for mobile voice and message recording and is now available from a secure, private cloud for business customers. Touch and Singtel have brought the most innovative solution available to Singapore and provide a fully managed service.
Together, Touch and Singtel enable business customers to increase the value of calls, enhance quality assurance, improve staff training, and meet all relevant compliance and legal obligations, protecting their businesses.