Norwegian-based Touch has acquired 100% of the Danish company Recordit.nu Aps. The companies will immediately merge, a move that strengthens Touch’s position as the market leader for call recording services in the Nordic region. The merger combines the valuable expertise of both companies and enables the evolution of advanced compliance and call recording services.
The expanded company will build on its platform of decades of experience as a market leader in the Nordics, strengthening its support for customers and accelerating its global growth ambitions. Touch Call Recording will remain the brand name for all future activities.
The merged company offers a true multi-channel recording approach that brings new capabilities to customers in Singapore, spanning mobile and fixed call recording.
For both Touch and Recordit, customer satisfaction has always been a key focus and core driving principle. The combined company will continue with this mission. For existing and future customers, the strength of the merged company means more resources and expertise to assure existing customers, while enabling additional investments in the solution portfolio.
As a result, customers will benefit from new innovations and updates to the what is already the most advanced, future-proof communications, compliance and recording infrastructure available.
Touch Call Recording Service provides call recording capabilities across a growing range of interfaces. The solution extends to widely used platforms, such as Cisco, Avaya, Mitel, and MS Teams, as well as proprietary chat interfaces and more than 40 digital channels, ensuring complete coverage.
Touch invests in continuous innovation, so that new channels can be added to the supported range, quickly and easily. The team takes care of critical integrations, so that customers can add new communications channels and ensure effective interaction and collaboration.
The merger means that Touch is better equipped than ever to help customers solve their call recording challenges, on a global scale. It builds on the companies’ mutual success, creating a host of new opportunities.
Touch Call Recording Pte Ltd was established in Singapore in 2018 to launch our state-of-the-art Compliance Call Recording Services in Singapore, as the first mover in Asia. We partnered with Singtel in 2019 and are currently the market leader for network based, real-time, device-agnostic Mobile Voice and Text Recording.