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Key factors to consider when planning your mobile call recording strategy

Call recording strategy

The need for organisations to record mobile voice calls and digital communications, such as SMS has grown dramatically in recent years. There are many reasons for this – regulatory compliance, to enable mobile and flexible working, for quality assurance, and to create a richer set of auditable records, across multiple sources.

At the same time, more and more people are turning to mobile phones as their primary means of communication – which means organisations that need to record calls must also consider how they can incorporate calls and communications made on mobile devices.

Of course, call recording has a long history, having emerged in the 1890s to meet a variety of purposes. But, things have changed – recording mobile calls, including messaging services raises new questions and complexities. Organisations must meet regulatory and audit requirements, while offering the same levels of quality assurance, regardless of the device being used. So, how do you select a mobile call recording solution for your business?

A new paper from Touch – entitled “An introduction to call recording: Key factors to consider when planning your call recording strategy” – explores what mobile call recording means, and the things you need to consider when matching requirements and needs to the available solutions. It provides an in-depth guide to help your decision-making process.

The paper answers questions such as:

  • What makes a modern mobile call recording system?
  • How do you ensure that the technology supports your business needs?
  • How secure are stored calls and messages?
  • How easy is it to retrieve archived conversations?

If you’d like to explore the full list of requirements and the considerations you need to make when choosing a mobile call recording service, why not download your free copy of the white paper?

Written on 20 June 2019
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