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How to meet the compliance burden of integrating Microsoft Teams into your recording programmes

The popularity of Microsoft Teams continues to grow among enterprise users, while businesses in Singapore are faced with a growing number of compliance challenges and increasingly multi-channel requirements for collaboration and communication. What’s needed is a comprehensive, multi-channel, secure solution that’s easy to deploy and use.

On-premise PBX sales enjoyed an upswing in 2021, but what does that mean for business compliance?

On-premise PBX sales enjoyed an upswing in 2021, but what does that mean for business compliance?

Cisco has been one of the leading providers of on-premise PBXs for the last few decades, but it has since re-focused on the hosted PBX and UCaaS markets. However, strong sales of on-premise PBXs in 2021 shows that organisations are not yet ready to ditch the on-premise PBX. For compliance purposes, it means that organisations need a comprehensive, multi-channel call recording solution that avoids silos of data and that suits the needs of its employees.

Comprehensive, multi-channel compliance recording for Refinitiv Messenger

Comprehensive, multi-channel compliance recording for Refinitiv Messenger

As one of the most competitive financial regions in the world, much of the Asia Pacific financial industry relies on the data Refinitiv Messenger provides. This also means that meeting compliance obligations requires a comprehensive call recording strategy that covers not just Refinitiv Messenger, but all other communications channels.

Call recording for on-premise Avaya PBX deployments and a growing diversity of communications solutions

Call recording for on-premise Avaya PBX deployments and a growing diversity of communications solutions

Avaya is one of the leading on-premise PBX vendors in Asia Pacific, with thousands of on-premise solutions active. It means that a unified call recording strategy, encompassing legacy and a growing number of communications solutions, is essential to meet compliance obligations and business requirements.

What uptime and availability SLAs does your call recording provider offer?

What uptime and availability do you expect of your call recording solution ?

Touch Call Recording Service offers 100% availability, backed by comprehensive, 24x7 support and assurance.

Data ownership: Regain control of your call recordings

Data ownership: Regain control of your call recordings

Many call recording solutions use proprietary technologies and formats for storing and reviewing recorded files, raising the question of who actually owns the data – or how easy it is to access. With Touch Call Recording Service all data is converted to and stored as open, standardised files, ensuring that your data remains your own.

Touch becomes latest member of NBAS

Touch is delighted to announce that is has recently joined the Norwegian Business Association of Singapore (NBAS), another step in the road to achieve our goal of delivering secure, scalable call recording services to businesses throughout Asia.

Meeting complex compliance recording requirements for businesses in Singapore

Meeting complex compliance recording requirements for businesses in Singapore

Businesses in Singapore need to meet multiple, often complex, compliance obligations, including PDPA, MAS regulations, MiFID II and, in some cases, Dodd-Frank. Touch has been helping multinational organisations to meet these challenges for decades.

Touch Call Recording Service for insurance companies in Singapore ensures multi-channel compliance

Touch Call Recording Service for insurance companies in Singapore ensures multi-channel compliance

Singaporean insurance organisations and agents are faced with a growing range of compliance obligations. Touch Call Recording Service is a fully secure, comprehensive managed call recording service for voice and digital communications covering more than 40 different channels, ensuring that you meet your legal, industry and statutory obligations.

Secure call recording – meeting the highest standards for your business

Secure call recording – meeting the highest standards for your business

Call recording requires near-unlimited secure storage, as well as easy search and access capabilities. Whether your business is focused on meeting compliance obligations or enhancing Quality Assurance, it needn’t be a headache – Touch Call Recording Service offers the solution.

Easy provisioning of Touch Call Recording Service for any mobile user

Easy provisioning of Touch Call Recording Service for any mobile user

The rise of remote working and BYOD policies means that a network-based call recording service is the only option for effective compliance and quality assurance. Touch Call Recording Service is a comprehensive, network-based call recording service that ensures peace of mind.

How to ensure compliance call recording with Cisco Unified Communications Manager (CallManager) – a complete, multi-channel call recording solution for your business

How to ensure compliance call recording with Cisco Unified Communications Manager (CallManager) – a complete, multi-channel call recording solution for your business

Cisco is the world’s second-largest collaboration and communications tool provider, with many organisations relying on its solutions. However, many are also embracing other tools alongside CallManager. So, the need for a comprehensive, secure call recording solution that is compatible with Cisco as well as other platforms is now greater than ever.

Business agility requires a unified, multi-channel approach to recording fixed and mobile calls, and digital communications

Business agility requires a unified, multi-channel approach to recording fixed and mobile calls, and digital communications

Stricter compliance obligations, the growth of remote and flexible working, and rapidly evolving trends in popular media channels mean that organisations require a comprehensive multi-channel call recording platform. 

Changing work patterns magnify the need for multi-channel call recording services on a single platform

Changing work patterns magnify the need for multi-channel call recording services on a single platform

This last year has highlighted the need for multi-channel communications – for employees and customers alike. Remote working has accelerated the adoption of cloud-based enterprise collaboration tools, while customers have embraced more and more digital communications channels. So, it’s crucial, more than ever, that organisations have a comprehensive, secure, multi-channel call recording strategy in place.

The stellar growth of Microsoft Teams. Is it a part of your compliance recording programmes?

The stellar growth of Microsoft Teams. Is it a part of your compliance recording programmes?

The adoption of Microsoft Teams has surged in the last year as remote working and collaboration become the ‘new norm’. Many organisations use Teams to enable agility and flexibility by allowing employees to collaborate from anywhere. But it also means that MS Teams and other enterprise communication channels need to be fully integrated and aligned with recording solutions to ensure compliance with financial regulations as well as Personal Data Protection Act (PDPA).

The PDPA and Call Recording in Singapore. What you need to know.

The PDPA and Call Recording in Singapore. What you need to know.

Singapore’s Personal Data Protection Act (PDPA) brought complex new obligations for organisations surrounding the recording of conversations with customers.

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If you have an enquiry or a question, send an email to Kjetil Abo, CEO Asia.

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