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Call recording requires near-unlimited secure storage, as well as easy search and access capabilities. Whether your business is focused on meeting compliance obligations or enhancing Quality Assurance, it needn’t be a headache – Touch Call Recording Service offers the solution.

The rise of remote working and BYOD policies means that a network-based call recording service is the only option for effective compliance and quality assurance. Touch Call Recording Service is a comprehensive, network-based call recording service that ensures peace of mind.

Cisco is the world’s second-largest collaboration and communications tool provider, with many organisations relying on its solutions. However, many are also embracing other tools alongside CallManager. So, the need for a comprehensive, secure call recording solution that is compatible with Cisco as well as other platforms is now greater than ever.

Stricter compliance obligations, the growth of remote and flexible working, and rapidly evolving trends in popular media channels mean that organisations require a comprehensive multi-channel call recording platform. 

This last year has highlighted the need for multi-channel communications – for employees and customers alike. Remote working has accelerated the adoption of cloud-based enterprise collaboration tools, while customers have embraced more and more digital communications channels. So, it’s crucial, more than ever, that organisations have a comprehensive, secure, multi-channel call recording strategy in place.

The adoption of Microsoft Teams has surged in the last year as remote working and collaboration become the ‘new norm’. Many organisations use Teams to enable agility and flexibility by allowing employees to collaborate from anywhere. But it also means that MS Teams and other enterprise communication channels need to be fully integrated and aligned with recording solutions to ensure compliance with financial regulations as well as Personal Data Protection Act (PDPA).

Singapore’s Personal Data Protection Act (PDPA) brought complex new obligations for organisations surrounding the recording of conversations with customers.

Many organisations still rely on PBX solutions for customer calls, but other communication channels are also widely used for conversations and interaction with customers. These include mobile phone, Microsoft Teams, and other platforms. So, if you need to record customer conversations, how do you keep up? Is your call recording solution fit-for-purpose?

Norwegian-based Touch has acquired 100% of the Danish company Recordit.nu Aps. The companies will immediately merge, a move that strengthens Touch’s position as the market leader for call recording services in the Nordic region. The merger combines the valuable expertise of both companies and enables the evolution of advanced compliance and call recording services.

Touch Call Recording as a service offers Compliance call recording for Microsoft Teams as a complete managed service – ensuring compliance and extending existing recording programmes.

Many organisations, particularly those in the financial services industry, routinely record calls between their staff and customers. With mobiles increasingly being used across the business community, it’s important to ensure that these can be included within any call recording programme. In this post, we’ll explore the optimum way in which businesses can record mobile phone calls.

Business organisations record mobile calls for several reasons. Some record customer calls for training and quality assurance purposes. Others do so because they are required by law or to comply with regulatory requirements, such as those imposed by MiFID II or by the Monetary Authority of Singapore (MAS), as detailed in the Singapore Guide to Conduct & Market Practices for the Wholesale Financial Markets, or the Singapore Exchange (SGX), in its Rulebook.

Mobile phones have changed the way businesses operate - users expect instant access to information, while customers want action immediately, whether it is to resolve a problem, seek advice, or buy a product. It’s no surprise that mobile phone usage among enterprises has increased over the years.

The rise in mobile calls brings up a new problem for companies. Many businesses have recorded calls in the past for quality assurance and legal reasons and there are multiple solutions for recording calls on traditional landlines, even if they can be expensive. But, how do you record calls when many of them happen on mobile devices? Perhaps more importantly, should you even bother doing it in the first place?

Call recording has become an important issue for many businesses and organisations. Recording digital communications, such as mobile voice calls and messages provides valuable insights into customer service and for performance optimisation – and is necessary to ensure compliance with a number of key regulations, such as MiFID II. With more and more employees using mobile devices, the need to include mobiles within recording and compliance programmes has grown.

There are many reasons why smartphone users might want, or need, to record calls on their Android device, particularly for business reasons. As such, a quick Google search throws up multiple options and methods for doing so, from mobile apps to more enterprise-focused technologies.

Your business may or may not be one which is legally obligated to record its calls – but, whether you are or not, mobile call recording can benefit your business in many ways. In this blog we will outline 5 things you need to know about mobile call recording for your business.