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The popularity of Microsoft Teams continues to grow among enterprise users, while businesses in Singapore are faced with a growing number of compliance challenges and increasingly multi-channel requirements for collaboration and communication. What’s needed is a comprehensive, multi-channel, secure solution that’s easy to deploy and use.

Cisco has been one of the leading providers of on-premise PBXs for the last few decades, but it has since re-focused on the hosted PBX and UCaaS markets. However, strong sales of on-premise PBXs in 2021 shows that organisations are not yet ready to ditch the on-premise PBX. For compliance purposes, it means that organisations need a comprehensive, multi-channel call recording solution that avoids silos of data and that suits the needs of its employees.

As one of the most competitive financial regions in the world, much of the Asia Pacific financial industry relies on the data Refinitiv Messenger provides. This also means that meeting compliance obligations requires a comprehensive call recording strategy that covers not just Refinitiv Messenger, but all other communications channels.

Avaya is one of the leading on-premise PBX vendors in Asia Pacific, with thousands of on-premise solutions active. It means that a unified call recording strategy, encompassing legacy and a growing number of communications solutions, is essential to meet compliance obligations and business requirements.

Touch Call Recording Service offers 100% availability, backed by comprehensive, 24x7 support and assurance.

Many call recording solutions use proprietary technologies and formats for storing and reviewing recorded files, raising the question of who actually owns the data – or how easy it is to access. With Touch Call Recording Service all data is converted to and stored as open, standardised files, ensuring that your data remains your own.

Touch is delighted to announce that is has recently joined the Norwegian Business Association of Singapore (NBAS), another step in the road to achieve our goal of delivering secure, scalable call recording services to businesses throughout Asia.

Businesses in Singapore need to meet multiple, often complex, compliance obligations, including PDPA, MAS regulations, MiFID II and, in some cases, Dodd-Frank. Touch has been helping multinational organisations to meet these challenges for decades.

Singaporean insurance organisations and agents are faced with a growing range of compliance obligations. Touch Call Recording Service is a fully secure, comprehensive managed call recording service for voice and digital communications covering more than 40 different channels, ensuring that you meet your legal, industry and statutory obligations.

Call recording requires near-unlimited secure storage, as well as easy search and access capabilities. Whether your business is focused on meeting compliance obligations or enhancing Quality Assurance, it needn’t be a headache – Touch Call Recording Service offers the solution.

The rise of remote working and BYOD policies means that a network-based call recording service is the only option for effective compliance and quality assurance. Touch Call Recording Service is a comprehensive, network-based call recording service that ensures peace of mind.

Cisco is the world’s second-largest collaboration and communications tool provider, with many organisations relying on its solutions. However, many are also embracing other tools alongside CallManager. So, the need for a comprehensive, secure call recording solution that is compatible with Cisco as well as other platforms is now greater than ever.

Stricter compliance obligations, the growth of remote and flexible working, and rapidly evolving trends in popular media channels mean that organisations require a comprehensive multi-channel call recording platform. 

This last year has highlighted the need for multi-channel communications – for employees and customers alike. Remote working has accelerated the adoption of cloud-based enterprise collaboration tools, while customers have embraced more and more digital communications channels. So, it’s crucial, more than ever, that organisations have a comprehensive, secure, multi-channel call recording strategy in place.

The adoption of Microsoft Teams has surged in the last year as remote working and collaboration become the ‘new norm’. Many organisations use Teams to enable agility and flexibility by allowing employees to collaborate from anywhere. But it also means that MS Teams and other enterprise communication channels need to be fully integrated and aligned with recording solutions to ensure compliance with financial regulations as well as Personal Data Protection Act (PDPA).

Singapore’s Personal Data Protection Act (PDPA) brought complex new obligations for organisations surrounding the recording of conversations with customers.