One platform. Any channel.
Touch is a trusted provider of services for recording, storing and accessing mobile and fixed voice calls, and digital communications.
Our strategic partnership with Singtel provides the best mobile Call Recording Service for Singapore companies, enabling them to meet compliance obligations and unlock hidden value in their communications data.
Record. Secure. Store. Protect.
Touch Call Recording is a trusted, globally proven service that meets all of your call recording needs, such as legal compliance, quality assurance, training and more.
Touch Call Recording Service captures all mobile voice calls and messages, with no equipment and no applications. It can easily be activated, helping you to comply with regulations such as PDPA, GDPR and MiFID II.
It’s backed by secure, fully encrypted storage, protecting your data and ensuring compliance with privacy regulations. Secure access is enabled through a permission-based access portal
Touch Mobile Call Recording Service is backed by a host of valuable features and the deep experience to ensure they fully support the needs of your organisation
If your business operates in financial services markets and has or works with partners in the EU, you may be covered by legislation such as The Markets in Financial Instruments Directive 2014/65/EU (known as ‘MiFID II’).
This mandates the recording of all calls that relate to key financial transactions – and from all digital media, with the aim of providing better protection for investors and a clear audit trail for financial services companies.
There’s no need for business users to deploy any infrastructure or additional equipment. Touch reduces TCO while achieving all compliance goals and offers full compatibility with existing systems.
All recordings are available via the easy to use Touch Web-Portal, which offers flexible user access and also ensures compliance with relevant regulations, while providing a rich audit trail.
Touch Call Recording Service is fully compliant with MiFID II and other key legislation, such as PDPA and GDPR. It is delivered from the cloud.
Touch provides flexible, scalable storage to meet all relevant regulations, helping to protect your business and to provide clear audit trails.
The General Data Protection Regulation (GDPR) provides strict guidelines for all companies regarding the protection and storage of personal data. Mobile call recording solutions must be included within compliance programmes.
Touch Call Recording Service is fully compliant with GDPR procedures, which means your organisation can ensure that it meets all regulatory requirements.