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Touch call recording as a service

Record. Secure.
Store. Protect.

A complete service for recording, storing and accessing mobile and fixed voice calls, and digital communications

One platform. Any channel.

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Touch is a trusted provider of services for recording, storing and accessing mobile and fixed voice calls, and digital communications.

Our strategic partnership with Singtel provides the best Mobile Call and Compliance Recording Service for Singapore companies, enabling them to meet compliance obligations and unlock hidden value in their communications data.

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  • As one of the first companies to offer Call Recording as a Service and as a market leader, we have the heritage and expertise to deliver the robust solutions our customers demand.
  • With Touch Call Recording Service, any mobile device can be covered. Our solution is connected to a range of mobile operators, ensuring coverage.
  • When calls are made or received by a designated device, recording is automatically triggered. Users don’t need to take action – it just works.

Record. Secure. Store. Protect.

Complete Compliance
Call Recording Service

A single recording solution

Touch Call Recording is a trusted, globally proven service that meets all of your call recording needs, such as legal compliance, quality assurance, training and more.

Multi-channel Call Recording

Touch Call Recording Service captures all mobile voice calls and messages, with no equipment and no applications. It can easily be activated, helping you to comply with regulations such as PDPA, GDPR and MiFID II.

Encrypted for a secure audit trail

It’s backed by secure, fully encrypted storage, protecting your data and ensuring compliance with privacy regulations. Secure access is enabled through a permission-based access portal

An extensive call recording feature set
to meet the needs of your organisation

Touch Call Recording Service is backed by a host of valuable features and the deep experience to ensure they fully support the needs of your organisation

Compliance Call Recording Service

PBX Recording

SMS and MMS Recording Service

Chat Recording Service

Compliance Call
Recording Service

Comprehensive and compliant

If your business operates in financial services markets and works with partners in the EU, you may be covered by legislation such as The Markets in Financial Instruments Directive 2014/65/EU (known as ‘MiFID II’).

This mandates the recording of all calls that relate to key financial transactions – and from all digital media, with the aim of providing better protection for investors and a clear audit trail for financial services companies.

Easy to integrate and onboard

There’s no need for business users to deploy any infrastructure or additional equipment. Touch reduces TCO while achieving all compliance goals and offers full compatibility with existing systems.

All recordings are available via the easy to use Touch Web-Portal, which offers flexible user access and also ensures compliance with relevant regulations, while providing a rich audit trail.

Touch Call Recording Service is fully compliant with MiFID II and other key legislation, such as PDPA and GDPR. It is delivered from the cloud.

Touch provides flexible, scalable storage to meet all relevant regulations, helping to protect your business and to provide clear audit trails.

Standards compliance for your business

  • Personal Data Act, e.g. PDPA, GDPR
  • Financial regulations, e.g. MiFID II statutory requirements
  • Local and international requirements
  • Industry regulations

Personal Data Protection

The General Data Protection Regulation (GDPR) provides strict guidelines for all companies regarding the protection and storage of personal data. Mobile call recording solutions must be included within compliance programmes.

Touch Call Recording Service is fully compliant with GDPR procedures, which means your organisation can ensure that it meets all regulatory requirements.




An Introduction to call recording

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The Mobile Path to MiFID II compliance

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Secure call recording

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